Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. You are only eligible for a refund if your delivered item is defective, damaged or if you received the wrong item. You'll also need to present the receipt or proof of purchase.

To start a refund process, you can contact us at :

thebrallstore@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If the refund is approved based on the above conditions, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at :

thebrallstore@gmail.com